Seller Policies and Help

Sellers

Complete the following steps and understand our policies as listed below. Please don't hesitate to contact us if you have questions. Quality is important to Ayekoto and our buyers - yes we are picky.


  • Ensure to let buyers know what your policies are
    • Sellers policies will entail shipping details, return or exchange policy, etc. Put these details in the policy details box provided in your 'Seller Application'.
    • Please ensure important details are also placed in the 'Product description' box to help your potential buyers make buying decision and to also help avoid seller/buyer disputes or returns.
  • Choose a shipping package that offers 'Tracking Code', and provide this to your buyers via our messaging system. This will give your buyers confidence, minimize disputes and improve buyer satisfaction.
  • Make and keep your buyers happy by providing buyers useful information about their orders. Satisfied customers will always return and/or refer friends and families to you. Try it!!!
    • Use our 'simple-to-use' messaging system (Ask the Seller) to communicate with your buyers.
  • Be straight forward with them and set the correct expectations
    • You became a seller because you know your buyers need the service you offer or items you sell, right? Right. Treat your buyers like right.

Seller FAQ

Payment and Fees

  • No membership fee
  • No listing fee
  • No Subscription fee
  • Do we charge at all? Yes we do.
  • What do we charge? 10% transaction fee.
  • Why do we charge? Well,
    • we need to pay our employees that ensure Ayekoto platform is stable for you to buy and sell with no issues.
    • we also need to pay our "Payment and Checkout" system providers, i.e. PayPal in this case.
      • These are the reasons why we charge only 10% transaction fee. That's it! This is subject to change based on what the future brings, but we promise to let you know if and when our policy changes. We think you will be happy with this, otherwise, let's know how we may keep you happy on our platform. Please use the 'Contact Us' to reach us.
  • When and How do you get paid? We pay directly to your account (PayPal) every Friday. Remember that we will deduct the 10% transaction fee mentioned earlier and transfer the balance to your account.

Issue Resolution

Issues will be avoided or minimized if you follow above recommendations, however, we do understand that some buyers may just need to get your constant attention; yes, there could be such buyers. 

  • We recommend you keep all communication within our messaging system (Ask the Seller) in case they are needed for future reference.
  • Try as much as possible to resolve issues mutually.
  • Let us know if you need our help resolving issues.
  • Note that if you get us involved, you are giving us permission to review conversations between you and your buyer in order understand the efforts made to resolve any issue/dispute.
  • We'd make decision based on our review but we don't guarantee resolution. All we want are happy sellers and buyers, therefore try the best to make your customers happy.